Things to do After a Delayed or Cancelled Flight

(Photo : Image by Tumisu from Pixabay )

If you have ever had to deal with a delayed or cancelled flight, you know how frustrating it is; even worse when you don't get notified on time. Getting to your destination at the scheduled time is now becoming a luxury, considering how many flights get delayed or cancelled lately. There are now agencies like Flightright working hard to help affected passengers claim their rights after a delayed or cancelled flight. However, while you wait to get compensated, here are a few important things you can do.

Look Out for Flight Notifications

Airlines are required to notify passengers of changes in schedules, so you should expect to get one. You can also check the airline's website for any possible change in time. How soon you were notified of the changes can also contribute to how you get compensated. The EU Regulation 261/2004 states that you must be notified of any schedule changes at least 14 days before the scheduled departure date. If you weren't notified on time, you will be entitled to compensation of up to €600.

Understand Your Passenger Rights

The EC 261 law is there for a reason, but not everyone is familiar with it or knows how to make it work for them. You are entitled to compensation if you face any flight disruption in the EU. However, this only applies if the reason for the flight delay or cancellation was within the airline's control. If it's beyond their control, they are not obliged to pay you a compensation fee. However, they are required to provide meals and refreshments, and accommodation where necessary if your flight is delayed.

Understand your rights on both domestic and international flights and employ legal assistance where necessary to make the process easier.

Act Quickly

The first thing you must do is to find out the reason for the disruption. Speak to the airline, talk with an agent, call your travel advisor, or whoever you can that can assist you here. You can try to rebook your flight and if you're travelling internationally, you can find out your airline's partner carriers that you can rebook through. You can also get an airfare refund when it's your best option.

Apply for Compensation From the Airlines

Gather your documents together and contact the airline to get compensated for your flight disruption. The process is easier if you purchased your flight through a travel advisor, as you just need to contact them and get it moving. If you didn't, you can contact the airline directly via email or fill the form on their website. You can also make use of agencies like Flightright or hire a lawyer to take it up for you.

Bottom Line

In all of these, ensure you maintain a positive attitude towards the customer service personnel. Also, be careful not to sign just any document or accept vouchers or another non-cash offer that might waive your rights to any form of compensation.